Privacy Policy

We collect personal information necessary to provide real estate services, including property sales, property management, marketing, and appraisal services. The types of information we may collect include:

• Contact Details: Your name, residential address, email address, and phone number.
• Identity Verification Documents: Driver's license, passport, proof of age cards, or citizen's status (required for legally verifying vendors, buyers, and tenants).
• Property Details: Ownership details, titles, council rates, floor sketches, and property histories.
• Tenancy Application Information: Employment history, income details, payslips, reference checks, rental history, and information submitted through third-party rental portals (e.g., 2Apply, Ignite).
• Digital Data: Your IP address, browser type, and traffic data collected via cookies when you visit our website.

We collect personal information directly from you, or via authorized third parties, through various interactions including:

• Inquiries made through our website, real estate portals (e.g., realestate.com.au, Domain), or social media channels.
• The execution of official real estate documentation (e.g., PO Form 6, General Tenancy Agreements, Contracts of Sale).
• Attendance at open home inspections, auctions, or appointments.
• Employment or tenancy applications submitted to our office.

We use your personal information strictly for the purpose of conducting our real estate business operations, including:

• Fulfilling our legal obligations under Queensland property law.
• Listing, marketing, selling, and leasing properties.
• Answering tenancy applications and managing active tenancies (including rent collection, property maintenance, and trust accounting).
• Providing market updates, property appraisals, and performance marketing schedules.
• Responding to inquiries, customer support requests, and maintaining client databases.

We do not sell or rent your personal information to third parties. However, to effectively manage your properties or transactions, we may disclose your information to:

• Third-party service providers, contractors, and tradespeople (e.g., photographers, signwriters, maintenance contractors, smoke alarm compliance companies).
• Property management software and trust accounting platforms (e.g., A-In).
• The Residential Tenancies Authority (RTA) for bond lodgements and tenancy.
• Government or regulatory bodies where required by law (e.g., the Office of Fair Trading QLD).
• Potential buyers, sellers, tenants, or landlords as required to facilitate a transaction or tenancy.

We take data security seriously and employ a variety of physical, administrative, and technological measures to protect your personal information from unauthorized access, loss, modification, or disclosure.

• Digital records are stored securely on encrypted cloud-based servers and real estate platforms.
• Financial transactions and trust account data are protected via industry-standard security protocols.
• We regularly review and update our security practices to mitigate digital threats.

You have the right to request access to the personal information we hold about you. You may also request that we correct any information that is inaccurate, out-of-date, incomplete, or misleading.

To make a request, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe.

Our website may use cookies to improve your user experience and analyze web traffic. You can choose to disable cookies through your internet browser settings, though this may impact some functionality of the site.

Our website may also contain links to external third-party websites (such as utility connection services, providers, or real estate software). We are not responsible for the privacy practices or content of these external sites.

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices or legal obligations. Any updates will be posted directly to this page with a revised "Last Updated" date.

If you have any questions about this Privacy Policy, wish to update your information, or would like to lodge a complaint regarding how your personal data has been handled, please contact us at:

Privacy Officer

Freedom Estate Agents

Email

info@freedomestateagents.com.au

Website

www.freedomestateagents.com.au

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.